Refund policy
Each piece from Peri Plum is thoughtfully made and carefully inspected before it reaches you. For this reason, we don't accept returns, and refunds are only offered in the specific situations outlined below — otherwise, if the size isn't quite right, we're happy to help you exchange it.
Size Exchanges
To request an exchange, write to us at info@periplum.in within 7 days of delivery, along with your order number.
To be eligible for exchange, the item must be:
- Unworn and unwashed
- In its original condition, with all tags attached
- Sent back in its original packaging
The cost of shipping the item back to us is borne by the customer. Once we receive the item and confirm it meets these conditions, we'll ship out your new size.
Please note, we allow a maximum of 2 exchanges per order. Once this limit is reached, further exchange requests will not be entertained.
Items purchased during a sale or with a coupon code are not eligible for exchange.
Peri Plum reserves the right to refuse an exchange if the item does not meet the above requirements.
If Your Size Isn't Available
If the size you've requested is out of stock, we'll issue a refund for the value of your item via bank transfer, within 7–10 business days.
Faulty or Damaged Items
If you receive a faulty or damaged item, please write to us at info@periplum.in within 7 days of delivery, along with your order number and photos of the issue. Once verified, we will arrange an exchange for the same item at no additional shipping cost to you. If a replacement is not available, we'll issue a refund for the value of your item via bank transfer, within 7–10 business days.
Please Note
- Items sent back to us without first requesting an exchange will not be accepted.
- Outside of the situations above, we're unable to offer refunds or store credit.
We're always happy to help — reach out anytime at info@periplum.in.